Setting up Your New Device for the First Time
Not sure how to get your device up and running? Don't waste time setting up and installing your new product. Leave it in our expert hands!
- A new device requires the right settings—leave it to us—we have plenty of experience
- All you have to do is turn your new device on and it’s ready to go
- You can choose from a range of settings options
How Does It Work?
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Choose a product
Choose the computer, tablet, mobile phone or router that you would like us to set up so it’s ready for its first start.
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Choose the setup option
You can add First Start in the first stage of the checkout process. Select the installation service that suits your needs the best.
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We will set the device up for you
Our professionally trained technicians will start up your device and get it ready for you to use.
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Have your goods delivered
Your new device is ready to be delivered to your address and used.
The product is set up and ready for use by the time of the handover.
If you have purchased Office 365, the license code will be sent to your e-mail address and you must activate it yourself.
Which Products are available with First Start?
Standard
- Basic PC set up
- Basic applications installation
- Player settings + PDF
- Antivirus installation
- CD/DVD burning software installation
- Online communication programme
- Archive management programme
- Install and set up Microsoft Office
- Annual Microsoft 365 licence
Super +
- Basic PC set up
- Basic applications installation
- Player settings + PDF
- Antivirus installation
- CD/DVD burning software installation
- Online communication programme
- Archive management programme
- Install and set up Microsoft Office
- Annual Microsoft 365 licence
Super
- Basic PC set up
- Basic applications installation
- Player settings + PDF
- Antivirus installation
- CD/DVD burning software installation
- Online communication programme
- Archive management programme
- Install and set up Microsoft Office
- Annual Microsoft 365 licence
Router
- Settings via web interface
- Basic network security
- Change password access
- Access details included
Mobile Phones
- Basic mobile phone settings
- Antivirus programme installation
- Adobe Acrobat reader installation
- News and weather applications installation
- Google Translate installation
- Shazam and Spotify installation
- Trivago installation
- Waze installation
- QR code reader installation
- SOS app
Tablets
- Basic tablet settings
- Antivirus programme installation
- Adobe Acrobat reader installation
- News and weather applications installation
- Google Translate installation
- Shazam and Spotify installation
- Trivago installation
- Waze installation
- QR code reader installation
- SOS app
Where Can You Find the Service?
Frequently Asked Questions
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Which products is First Start available for?
The service can be purchased for mobile phones, tablets, computers and routers. Brands and models don't matter.
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How long does the setup take?
If your order is delivered by a carrier, the delivery time may be extended by 2 to 3 days.
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What does the First Start service include?
It includes a basic feature setup and the installation of several programmes, such as antivirus, archive management and photo editing applications.
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Will I be refunded the First Start cost if there is something wrong with the device? (e.g. a claim solved by credit note)
If a manufacturing defect occurs shortly after purchase, we will refund you the price you paid for First Start. When we exchange your faulty device for a new one, we will provide the First Start service free of charge.
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