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Alza.co.uk’s Net Promoter Score: Best in Class!

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Alza.co.uk NPS count NPS 60.1The 99th percentile

At Alza.co.uk, we are dedicated to building and confirming the trust of our customers for the longterm. We know that customers are our greatest asset, and we direct all of our innovation towards achieving their absolute satisfaction. Our laser-like focus on customer satisfaction leads us to measure our performance in many ways. One of the simplest and most effective of these measures is the Net Promoter Score.

What Is the Net Promoter Score?

The Net Promoter Score, or NPS, is based on asking customers just one question: “Would you recommend this company to a friend or family member?” The customer can respond on a scale from “Extremely likely to recommend” to “Somewhat recommend” and so on to the other end of the scale, “Not at all likely to recommend.” The total results are combined into a score from -100 to +100.

i NPS (Net Promoter Score) measures customer satisfaction. More points = a better experience.

Alza.co.uk Is Among the Best

And now for the big moment: we’re proud to say that Alza.co.uk has an NPS of 60.1. The industry average NPS for retailers is 35, and our score places us at the top, the 99th percentile. That’s right in line with e-commerce giants such as Amazon.co.uk and Currys.com. We think that’s quite a feat!

Help Us Become Even Better

So the next time you buy a graphics card or a mobile phone from us, keep an eye out for the question about how likely you are to recommend Alza, and if there’s anything we can do to improve, don’t hesitate to let us know. After all, you as the customer are our most important promoter.

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